All cancellations must be emailed to info@emurun.com.au
Emu Run Experience will charge the following fees upon cancellation:
Day Tours & Uluru Transfers
- 4 days or more prior to the day of departure: your payment will be refunded less an admin fee of $20
- Within 3 days of the day of departure: reservation is non-refundable but the amount will be kept as credits valid until the end of December 2023.
2 Day Uluru & Kings Canyon Tour
- 8 days or more prior to the day of departure: your payment will be refunded less an admin fee of $20
- Within 7 days of the day of departure: reservation is non-refundable but the amount will be kept as credits valid until the end of December 2023.
Private Charters and Transfers
- 30 days or more prior to the day of departure: the Deposit of 25% is non-refundable. The remainder of the full amount less the Deposit and any administration costs will be refunded.
- Within 30 days of the day of departure: no refund will be provided but the amount will be kept as credits valid until the end of December 2023.
*Charters are quoted on cost of operation, and therefore if number of passengers is reduced the price of the charter may not be reduced.
Airport Shuttle Transfers
- 4 days or more prior to the day of departure: your payment will be refunded less an admin fee of $5
Within 3 days of the day of departure: reservation is non-refundable but the amount will be kept as credits valid until the end of December 2023.
Louisa Eckert
2 weeks agoWe had a lovely time at the Uluru with Emu Run Experience. Our driver Scott was absolutely amazing and our guide Yad always provided us with very interesting information about the historical story of the Uluru. Everything was really good, we would recommend this tour.
Nina Malisheva
2 months agoI've been with Emu Run Experience on two tours from Alice Springs. Very long Uluru and sunset tour with BBQ. And the second one, West McDonnell Ranges tour. The company employs excellent guides and drivers. Very good organization of tours. I recommend seeing the famous Red Center of Australia with them.
Paul Ford
a week agoWonderful day with jad and migeil who both added to our experience with their knowledge and experience. Beautiful scenery and bbq tea watching the sun go down with Uluru and new found friends. A must do for all. Thanks
Yu Qing
5 months agohad a lovely time on the emu run experience tours. went on the west macdonnell ranges tour with bluey and two trainee tour guides. bluey was a top-notch, engaging storyteller and shared a wealth of knowledge with us. he was truly the best tour guide I’ve encountered throughout all the different tour guides from the agencies I’ve toured with. always rare to have a tour guide know so much and cater to my interest in geology, so it was great having a chat with him :) the other two who came along with us were great as well and helped add to the atmosphere in the bus. they all seemed to really like the job and I particularly enjoyed seeing the reality of how y’all tour guides get trained too! quite inspirational and I really appreciate how hard everyone is working to make us tourists have a great experience in the red center. went on the uluru tour with sheldon and yad. the bus was comfortable and the two were great at engaging us, despite the big bus having a pretty dead atmosphere. kudos especially to yad for doing his best to reach out to the crowd despite our lackluster response. thank you to the guides for preparing our dinner too! was a really good experience and I highly recommend choosing emu run for tours in alice springs and uluru!
Giselle Goloy
5 months agoEmu Run tours are the best. Tour guides, drivers are very friendly, knowledgeable and helpful. On my latest trip, we had Yad as our driver/guide on the 1 day Uluru Tour. He's great!