• Experience Type: Outdoor
• Activity Level: Relaxed
• Skill Level: Beginner
• Age Group: Adult (19 - 39)
• ID Required: Yes
• Booking Required: Yes

• Travel insurance is recommended.
• Children aged between 6 and 17 years old are required to stay in a shared private room and must be accompanied by a legal guardian or adult.
  
• Not suitable for infants or children 5 years and under.
  
• Basic Dormitory and Single Room fares apply to Adults 18+ over.

What to bring:

• 1L refillable water bottle
• Hat sunglasses and sunscreen
• Towel and toiletries
• Comfortable walking shoes with tread (closed shoes)
• Appropriate all-weather clothing
• Overnight 15kg bag and small 5kg day pack
• Insect repellent
• Flashlight, headlamp or torch
• Money for snacks and meals
• Camera

Not included:

• Any meals not indicated within the itinerary
  
• Personal expenses
  

Traveller Information

For us to confirm your travel arrangements, you must provide all requested details at the time of booking. We will collect certain information from you when you wish to book a trip, this information will be kept on file for 30 days for the purposes of contact tracing. The following personal information will be required: Your full name, contact details, email address, nationality, or Australian postcode and any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements. For more information about how we treat your personal information, please refer to our Privacy Policy.

Customer Responsible for Own Vaccination and Testing

The customer shall comply with all Government (Federal, State and Territory) COVID entry restrictions and vaccination guidelines or testing requirements for entry into Australia and/or at the time of travel for tour and transport services. Where the customer is not vaccinated and/or tested prior to departure, the customer will forfeit any and all monies paid and GLT holds the right to refuse to board. Where the customer cancels due to travel restrictions other than vaccination or testing requirements, the operator shall have the discretion to:

(a) offer a refund or credit voucher (to be used at a later time); or
(b) to forfeit any and all monies paid by the customer.

Travel Insurance 

We recommend all guests have travel insurance and should be taken out at the time of booking prior to tour departure. Your travel insurance must provide cover against personal accident death, medical expenses and emergency repatriation with a recommended minimum coverage of US$200 000 for each of the categories of cover.

We also strongly recommend it covers cancellation curtailment, personal liability and loss of luggage and personal effects. If you have travel insurance connected to your credit card or bank account please ensure you have details of the participating insurer, the insurance policy number and emergency contact number with you rather than the bank’s name and credit card details.

Child Policy (Age Requirements)

Our child and infant policy and pricing do vary depending on the trip; this is due to the diversity in our product range. All travellers under the age of 18 years old must be accompanied by an adult or legal guardian. For further details on tour, and specific age restrictions see the product page FAQ.

Prices and surcharges

Our tour prices are subject to variable and seasonal pricing, both of which are standard practices within the travel industry. This means our tour prices may vary at any time in accordance with demand, market conditions and availability. It is likely that different passengers on the same trip have been charged different prices. Your best option if you like the price you see is to book at that time. Any reduced pricing or discounts that may become available after you have paid will not apply. If you wish to cancel your booking to take advantage of a cheaper price, full cancellation conditions apply as set out below (Cancellation by the Traveller). The most up-to-date pricing is available on our websites. Please note that a surcharge may be applied to a purchase made by a credit card.

Alcohol Policy

Alcohol is not permitted on board our vehicles. We reserve the right to refuse re-entry if passengers are overly intoxicated and propose a threat to other passengers, our driver or our vehicle. We also reserve the right to advise at any time prior to departure and whilst in operation, that alcohol is no longer permitted. The legal drinking age in Australia is 18 years old, and a photo ID is required.

Luggage Policy

To maximise the comfort of your journey no luggage storage facilities are provided on our (Day Trips): It is recommended you bring a small day pack no bigger than 5-7kg. (Short-Break / Extended Tours): Maximum baggage allowance per person is 15-20kg preferably a soft travelling pack. Excessive amounts of luggage may incur a surcharge fee. Inappropriate luggage presented on the day of departures such as surfboards, and bikes and an excessive amount of luggage may result in refusal to board unless previously arranged. Other: mobility scooters, wheelchairs, pushers, prams, walking frames and other walking aids cannot be stored safely on our vehicles, please advise prior to booking if there are any of these aids required.

Pickup up and Drop Off

GLT may offer complimentary inner city pickup and drop-off services to various accommodation providers. Please note it is the customer’s responsibility to be waiting out the front of your selected pickup location (accommodation provider) at least 10 minutes before departure. Failure to wait out the front of your selected location may result in the tour guide being unable to locate you causing failure to load. GLT cannot be held responsible for passengers who fail to load.

Special Requirements

Please notify the Get Lost Travel group of any dietary requirements, food allergies and/or medical conditions at the time of booking or 7-days prior to tour departure. Limited food options are available on extended tours, forward planning is required to ensure we can accommodate but not guaranteed.

For the purposes of (a), the operator reserves the right to withhold such a reasonable sum to cover administrative expenses and other losses, dependent on when notice of cancellation is given by the customer.

Cancellation by the Traveller

We understand that travel plans can sometimes change, if you cancel some or all portions of your booking the cancellation terms set out below will apply. A cancellation will only take effect when we receive written confirmation that you have sent to your relevant booking agent notifying them of your cancellation.
If you wish to change or cancel a trip:

Day Trips

(a) Flexible Date Changes – unlimited supply of free date changes available up until 7-days prior to departure; or

(b) 2 to 7-days prior to departure:

• we will hold 100% of the deposit paid by you as a credit voucher, valid for redemption within 3 years from date of purchase
• any credit voucher resulting from cancellation may be applied towards any other tour operated by GLT within Australia; or

(c) 8-days or more prior to departure,

• we will refund the balance paid by you in connection to your booking less any unrecoverable costs; or

(d) failure to board on tour or cancelled within 2-days/48-hrs will result in full fare forfeiture of the ticket price and not eligible for a refund; or

(e) cancellation prior to departure due to you having COVID-19/ “flu-like symptoms”, supported by a medical certificate, we will refund 100% of monies paid by you either directly or via your booking agent.

Extended Trips

(a) Flexible Date Changes – unlimited supply of free date changes available up until 30-days prior to departure; or
(b) 14 to 30-days prior to departure:

• we will hold 100% of monies paid by you as a credit voucher, valid for redemption within 3 years from date of purchase
• any credit voucher resulting from cancellation may be applied towards any other tour operated by GLT within Australia; or

(c) 31-days or more prior to departure,

• we will refund the balance paid by you in connection to your booking less any unrecoverable costs; or

(d) failure to board on tour or cancelled within 14-days will result in full fare forfeiture of the ticket price and not eligible for a refund; or

(e) cancellation prior to departure due to you having COVID-19/ “flu-like symptoms”, supported by a medical certificate, we will refund 100% of monies paid by you either directly or via your booking agent.

Any credit travel voucher resulting from cancellation under (Cancellation by the Traveller) has an expiry date of 3 years and may be applied towards any other available trip offered by us. This credit is transferable however not redeemable for cash.
Note different cancellation conditions may apply if/when booked through third-party agents, your travel consultant will advise if differences apply. We strongly advise you to take out cancellation insurance at the time of booking. If you leave a trip for any reason after it has commenced, we are not obliged to make any refunds for unused services. If you fail to join a trip, join it after departure, or leave it prior to its completion, no refund will be made or compensation for departure costs incurred. The above cancellation terms are less than any unrecoverable costs by accommodation providers, travel agents, third-party affiliates and supplier fees.

Cancellation by the Operator

Our trips are guaranteed to depart once they have one fully paid traveller onboard unless the minimum group size specifically states otherwise (refer to Product Fact Sheets) or in the event of a Force Majeure resulting in the cancellation of a trip.
We may cancel a trip at any time up to 7-days (Day Trips) and 30-days (Short-Break / Extended Tours) before departure. Alternatively, we can cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events occur that deem it not viable for us to operate the planned itinerary.

Standard Cancellation 

If we cancel your trip, we can offer you a choice of:
(a) a 100% reimbursement of monies paid for your trip
(b) transfer amounts paid to alternative departure date or tour operated by GLT; or
(c) issued with a credit travel voucher to the amount paid for your trip, valid for 3 years

Force Majeure Cancellation 

If a trip is cancelled due to a ‘Force Majeure Event’, we can offer you a choice of:

(a) a 100% credit voucher of monies paid for your trip; or
(b) a refund minus unrecoverable costs.

If the cancellation due to a ‘Force Majeure Event’ occurs after a trip has commenced, we can offer you a choice of a pro-rata:

(a) 110% credit voucher for the days that remain on your trip; or
(b) refund minus unrecoverable costs of the days that remain on your trip.

Any credit travel voucher resulting from cancellation as mentioned in (Cancellation by the Traveller):

• 3-year expiry date and may be applied towards any other available trip offered by GLT;
  
• are not redeemable for cash;
  
• excludes flights or insurance as they will have their own booking conditions

In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less than any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.

A “Force Majeure Event” includes but is not limited to: acts of God; war; civil commotion; riot; blockade or embargo; fire; explosion; breakdown; union dispute; earthquake; epidemic, pandemic or other health emergencies; flood; windstorm or other extreme weather events; lack or failure of courses of supply; passage of any law, order, proclamation, regulation, ordinance, demand, requisition or requirement or any other act of any government authority, beyond the reasonable control of the parties, whether or not foreseeable, which would make it dangerous or not viable for a trip to commence or continue. 

Your voucher(s) and booking information will be included in the confirmation email you will receive shortly after purchasing the experience on Amazed.com.

If the booking needs to be first confirmed by the host, you will receive your Amazed voucher within 24-48 hours of purchase.